the operate layer.
Your agents are live. This is how they stay that way — and how you hold the top step of the climb: “it runs without me, and I know what it’s doing.”
what it is.
Most businesses treat AI agents like software they license — set it up, hope it works, call someone when it breaks. That's not how agents work.
Agents need monitoring. They need prompt updates as models change. They need someone watching whether the outputs are still right six months in. They need a team that knows what moved in the AI landscape last week and whether it matters for your operation.
Operate is that team. After your agents are live, we stay on — monitoring, maintaining, and evolving your AI stack as the landscape moves. You use the agents. We keep them running. On the ladder we walk every client up, Operate is what the top rung costs to hold: starting at $3,000/month for “it runs without me” with “…and I know what it’s doing” attached.
what's included.
what it costs.
Scoped to the stack we're operating — agreed before you start, never after. $30,000/year at the starting rate — save approximately $6,000 vs. monthly billing.
Minimum commitment: 3 months. After that, month-to-month with 30 days notice. No lock-in, no exit fees. If the math isn't holding for your business, we'll say so before you do.
A dedicated AI engineer costs $120,000–$180,000/year in salary alone — before benefits, equity, or the 6 months it takes to get them productive. Operate gives you that function from $30,000/year, with people who've already built the system.
who it's for.
✓ Good fit
- Your first agent is live and producing measurable results
- You don't have in-house AI/ML engineers to maintain it
- You want someone watching the stack as AI moves
- You're likely building a second agent in the next 12 months
⚠ Not a fit
- You haven't completed an Install engagement with JNOW yet
- You deployed one small agent and want to self-manage it
- You have an in-house team equipped to handle AI maintenance
questions.
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No. Operate is for agents we built. We can't responsibly manage architecture we didn't design — the monitoring, the prompt structure, the integration points all need to be ours. Start with the diagnostic if you haven't already.
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Minor updates, prompt rewrites, and model swaps are included in Operate. Major architectural rebuilds — the kind where the whole stack changes — are scoped separately. We'll tell you before we start and what it'll cost. No surprise invoices.
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One page. What the agents handled (volume, types, outcomes), what they cost to run (compute + our time), and what the estimated business value was (hours recovered, revenue captured, or whatever metric you care about). We also flag anything we changed and why, and anything in the AI landscape that's relevant to your stack. No dashboards. Just a read you can finish in 3 minutes.
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Minimum 3 months. After that, month-to-month with 30 days notice. We structured it this way because 3 months is the minimum window to see meaningful performance data — and because we don't want clients on Operate who aren't getting value from it.
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Yes. One Operate price covers the whole stack we run for you — scoped to what we're operating and agreed before you start, never billed per agent. If you've deployed a voice agent, a dispatch agent, and an intake agent, one engagement covers all three. As your stack grows through new Installs, we re-scope the price before anything changes — never after.
ready to talk about Operate?
Not live yet? Book a call and we'll start with the diagnostic. If you've already completed an Install and want to discuss Operate, email us directly.